ࡱ> ] ^bjbj(( BeBeR4+++! "+s&"M*6+++^,12;s=s=s=s=s=s=s$uxJasX3^,^,X3X3as++vsAAAX3^++;sAX3;sAAko+PFQ3en6'ss0sn2y4yloo&yo4X3X3AX3X3X3X3X3asas:^X3X3X3sX3X3X3X3yX3X3X3X3X3X3X3X3X3 :  TalkingQuality Note: You must use the UP and DOWN ARROW instead of TAB or SHIFT + TAB to fill out this form. This document contains forty-one links. Your Project Checklist: Translate Data Into Information This document contains checklists for the following sections of  HYPERLINK "/talkingquality/translate/index.html" Translate Data Into Information: Showing Differences in Performance Describing Quality Measure Organizing Quality Measures Choosing a Point of Comparison Displaying Data Using Web Functionalities Return to HYPERLINK "/talkingquality/resources/checklist.html"Your Project Checklist. HYPERLINK "/talkingquality/index.html"TalkingQuality Web Site, Ƶ Last updated 12/26/18 Translating Data Into Information: Showing Differences in Performance Key Points Generating scores for your report can be challenging. The scores need to be understandable to your audience, accurate, fair, and acceptable to the entities being measured. The scores you present in your report depend largely on the measures you have chosen to include in your reporting project. But there are alternative ways to present scores for the same measure. Explore this topic in HYPERLINK "/talkingquality/translate/scores/scoring.html"Scoring Different Kinds of Health Care Quality Measures. Scores can be adjusted for differences in patients or providers, but some kinds of adjustments are more appropriate for quality reports than others. Explore this topic in HYPERLINK "/talkingquality/translate/scores/adjustment-scoring.html"Making Adjustments to Health Care Quality Scores. Combining measures into composite scores, summary scores, or categories reduces information overload and helps consumers understand the information on quality. Explore this topic in HYPERLINK "/talkingquality/translate/scores/combine-measures.html"Combining Health Care Quality Measures Into Composites or Summary Scores. Report sponsors need to decide whether the scores will emphasize how well or how poorly the subjects of the report are performing. How you frame the score will impact the decisions of your audience. To the extent that its feasible, it is important to use a consistent frame (either positive or negative) for scores throughout your report. Explore this topic in HYPERLINK "/talkingquality/translate/scores/framing.html"Framing Health Care Quality Scores as Positive or Negative. To learn more, go to HYPERLINK "/talkingquality/translate/scores/index.html"Generating Health Care Quality Scores that Show Differences. Questions and Tasks Press F1 if prompted to hear the remainder of the following questions.  FORMCHECKBOX  What type of scoring would be best suited for the measures you have chosen to report?  FORMTEXT Type your response here.  FORMCHECKBOX  What adjustments could you make to your scores (e.g., for age, medical history, provider size)? Which should you make?  FORMTEXT Type your response here. What are the implications of making each adjustment?  FORMTEXT Type your response here. Do you have enough information to make the adjustments you think are needed? If not, what additional information do you need?  FORMTEXT Type your response here. Might any of these adjustments cause the scores to mask important disparities in the quality of care received by different groups (e.g., different income or ethnic groups)?  FORMTEXT Type your response here.  FORMCHECKBOX  Can you combine the measures you are reporting into composites or summary scores? Will you? Indicate why or why not.  FORMTEXT Type your response here.  FORMCHECKBOX  If you are creating a composite or summary score, will you weight the measures in each category unevenly? If so, how will you determine the appropriate weights? Be sure to assess the impact of different weighting strategies on the composite or summary score and whether you can justify your weighting scheme.  FORMTEXT Type your response here.  FORMCHECKBOX  Will you frame scores as positive or negative in your report? Document your rationale.  FORMTEXT Type your response here. Do any scores need to be framed differently than the others? How can you explain this to users of your report?  FORMTEXT Type your response here. How will you test the frame you choose with your audience? Be sure to document your findings and note any implications for changing your approach.  FORMTEXT Type your response here. Translating Data Into Information: Describing Quality Measures Key Points Your audience is probably not familiar with even the most common quality measures. Report developers can make reports easier to understand by describing measures in plain language and defining complex and unfamiliar terms. Explore this topic in HYPERLINK "/talkingquality/translate/labels/measures.html"Label Health Care Quality Measures in Plain English. People are more likely to look at and use the data if you clearly demonstrate the importance of the measures in your report. Explore this topic in HYPERLINK "/talkingquality/translate/labels/explain.html"Explain Why a Health Care Quality Measure Matters. Both consumers and health care organizations sometimes worry that health plans or providers have limited influence over certain measures, so that they may be unjustly judged on issues they cannot control. You can often alleviate these concerns by explaining how a plan or provider can improve their performance on a given measure. Explore this topic in HYPERLINK "/talkingquality/translate/labels/describe.html"Describe How a Plan or Provider Can Influence a Quality Measure. Users of your report need to know whether to look for high or low scores on the quality measures. Report developers can minimize confusion by keeping this perspective consistent across measures when possible and being explicit about changes in direction when its not. Explore this topic in HYPERLINK "/talkingquality/translate/labels/explain-score.html"Explain Whether a High or Low Health Care Quality Score Is Better. You can enhance trust in the data you are presenting by addressing fundamental questions, such as the year the data were collected, the source, and possibly the data collection method. Explore this topic in HYPERLINK "/talkingquality/translate/labels/describe-source.html"Describe the Source of Data for Health Care Quality Scores. Less is better is an effective guiding principle to avoid overwhelming the user with technical information. Explore this topic in HYPERLINK "/talkingquality/translate/labels/limit-info.html"Limit Technical Information and Caveats in Quality Data Displays. To learn more, go to HYPERLINK "/talkingquality/translate/labels/index.html"Describing Health Care Quality Measures in User-Friendly Ways. Questions and Tasks Press F1 if prompted to hear the remainder of the following questions.  FORMCHECKBOX  What steps will you take to ensure that the labels and descriptions of measures are user-friendly?  FORMTEXT Type your response here.  FORMCHECKBOX  Which measures and terms will you need to define for readers?  FORMTEXT Type your response here.  FORMCHECKBOX  Which measures do you already know consumers care about? How will you explain the importance of measures that consumers may not fully understand?  FORMTEXT Type your response here.  FORMCHECKBOX  Confirm that the subject of your report can influence each measure. How will you explain that to users of your report?  FORMTEXT Type your response here.  FORMCHECKBOX  Will you frame the measures as positive or negative? How will you explain any inconsistencies you cant avoid?  FORMTEXT Type your response here.  FORMCHECKBOX  What technical information do you have to include in your report? Where will you put the basic information? Where will you put the details?  FORMTEXT Type your response here.  FORMCHECKBOX  Who will be responsible for developing this kind of content for your report?  FORMTEXT Type your response here.  FORMCHECKBOX  How will you determine whether the information youve developed around measures is understandable to your audience? Sketch your plans for testing with your audience:  FORMTEXT Type your response here. How will you test the language?  FORMTEXT Type your response here. What exactly do you hope to learn? Be sure to document what you learn from this testing and the implications for the report.  FORMTEXT Type your response here. Translating Data Into Information: Organizing Quality Measures Key Points Organizing the measures in your report into composites or categories allows you to provide a great deal of information without overwhelming users. Using composites allows you to combine and present related items as a single score. You can present this information in layers so that users have the option of viewing the composite score only or drilling down to individual items. Measures can be organized in different ways: quality domains, disease or condition, type of measure, and data source. While all of them are feasible, the first two are more likely to be understandable and meaningful to consumers. To learn more, go to HYPERLINK "/talkingquality/translate/organize/index.html"Organizing Quality Measures to Reduce Information Overload. Questions and Tasks Press F1 if prompted to hear the remainder of the following questions.  FORMCHECKBOX  Is it feasible to generate a composite score for the measures you are reporting? If so, will you display the composite score only or offer access to the individual measures as well?  FORMTEXT Type your response here.  FORMCHECKBOX  What models could you use to organize and categorize the measures?  FORMTEXT Type your response here. Could you categorize measures by quality domain? If so, what categories could you use?  FORMTEXT Type your response here. Could you categorize measures by disease or condition? If so, what categories could you use?  FORMTEXT Type your response here.  FORMCHECKBOX  How would you map your measures to various domains of quality or to specific diseases or conditions? Document your decision process, the results of this process, and any unresolved issues.  FORMTEXT Type your response here.  FORMCHECKBOX  State your plans for testing these organizational schemes. Document any findings and implications for changing the model.  FORMTEXT Type your response here. Translating Data Into Information: Choosing a Point of Comparison Key Points A comparator is the level of performance against which you are assessing everyone in your report (e.g., State or national average). There are several different kinds of possible comparators. Choosing a comparator thats appropriate for the data you are presenting is a key step in your reporting project because it will affect whether your audience perceives differences in performance and understands the messages you are trying to convey. Explore the different kinds of comparators in HYPERLINK "/talkingquality/translate/compare/choose/index.html"Choosing a Comparator. To help consumers make fair and meaningful comparisons among health care organizations, you should use statistical tests that indicate whether differences in performance are meaningful or random. You can also let consumers know when to pay attention to a point difference in scores. Explore this topic in HYPERLINK "/talkingquality/translate/compare/categorize.html"Categorizing High and Low Performance. You have a few options for ordering health care organizations in a data display: ranked in order of performance, alphabetically, within cost tiers, or customized to the users preferences. Studies of these strategies indicate that rank ordering is the best way to help consumers see differences in performance. Explore the options in HYPERLINK "/talkingquality/translate/compare/order.html"Ordering Health Care Organizations. While you will want to keep your data displays as uncluttered as possible, some information needs to be included, such as why you are showing the average score (or another comparator), which kind of score is desirable (high or low), and whether to pay attention to small differences in performance. Explore this topic in HYPERLINK "/talkingquality/translate/compare/explain.html"Explaining Score Comparisons. To learn more, go to HYPERLINK "/talkingquality/translate/compare/index.html"Choosing a Point of Comparison for Health Care Quality Scores. Questions and Tasks Press F1 if prompted to hear the remainder of the following questions.  FORMCHECKBOX  What comparators could you use for the data you plan to report? Can you get the data you would like to use as comparators or will you need additional data?  FORMTEXT Type your response here.  FORMCHECKBOX  Which of these comparators will be most understandable and helpful to your audience? To the subjects of your report? If youre not sure, how can you find out?  FORMTEXT Type your response here.  FORMCHECKBOX  What strategies will you use to categorize high and low performance in your report? Document your reasons for selecting a particular strategy and any downsides you can anticipate.  FORMTEXT Type your response here.  FORMCHECKBOX  Is there a minimum difference in performance that you would regard as meaningful for consumers? How will you determine this?  FORMTEXT Type your response here.  FORMCHECKBOX  Which ordering options would be appropriate given the measures and data you are presenting in your report?  FORMTEXT Type your response here. Which would be most useful for your audience?  FORMTEXT Type your response here. Which would be acceptable to the entities included in the report?  FORMTEXT Type your response here. Can you offer alternative options (e.g., alphabetical or rank order)?  FORMTEXT Type your response here. What will drive your decision?  FORMTEXT Type your response here.  FORMCHECKBOX  How will you explain the comparisons in your report? What information do you need to include around the data display? What information would you want to make available in a technical appendix?  FORMTEXT Type your response here.  FORMCHECKBOX  How will you test your choices with your audience? Document your findings and note any implications for changing your approach.  FORMTEXT Type your response here. Translating Data Into Information: Displaying the Data Key Points Visual presentations are powerful tools for communicating quality information. It is critical to make the graphs and tables in your report as user-friendly as possible. One way to make graphics user-friendly is to make them as self-explanatory as possible. Titles, legends, and other explanatory information can help users decode charts with minimal effort. Tactics for making bar charts easier to interpret include limiting whats shown, presenting results in rank order, and using color selectively. Explore ways to HYPERLINK "/talkingquality/translate/display/graphics/index.html"Make Graphics Self-Explanatory. When used appropriately, symbols can be effective in conveying relative performance. Research with word icons suggests that they help users reach more accurate conclusions about good and bad performers. It is important to test the symbols you plan to use or take advantage of symbols that have been tested extensively with positive results. Explore this topic in HYPERLINK "/talkingquality/translate/display/graphics/symbols.html"Providing Self-Explanatory Symbols. Some readers will find it difficult to interpret the information in a chart. You may need to explain what they should focus on and what the key points are. Explore HYPERLINK "/talkingquality/translate/display/interpret.html"Explaining How to Read and Interpret Charts in Quality Reports. You can also help readers understand a chart more readily by minimizing the use of abbreviations and jargon. If you are using tables to show your information, you may want to consider breaking the information into chunks to make it easier for users to find what they need and process it. To learn more, go to HYPERLINK "/talkingquality/translate/display/index.html"Displaying the Data in a Health Care Quality Report. Questions and Tasks Press F1 if prompted to hear the remainder of the following questions.  FORMCHECKBOX  What kinds of displays could you use for the data in your report (e.g., tables with symbols, bar graphs)?  FORMTEXT Type your response here.  FORMCHECKBOX  Which displays seem most appropriate for the information you want to present to your audience? Are there reasons to favor one approach over another?  FORMTEXT Type your response here.  FORMCHECKBOX  What steps can you take to make your graphics self-explanatory?  FORMTEXT Type your response here.  FORMCHECKBOX  If you plan to use symbols to represent relative performance, which symbol would you use? Are word icons an option for your report?  FORMTEXT Type your response here.  FORMCHECKBOX  If you are using tables, in what ways could you break a large table into more manageable chunks?  FORMTEXT Type your response here.  FORMCHECKBOX  How will you test the data display options you have chosen for your report? Document your findings, noting how audiences responded and how you will address the issues raised by your audience.  FORMTEXT Type your response here. Translating Data Into Information: Taking Advantage of Web Functionalities Key Points Web-based reports offer options that are hard to replicate on paper. In a Web-based report, you can provide the information in layers so that your audience can view the high-level information and drill down to more specific information if they want to get details. Explore tactics for HYPERLINK "/talkingquality/translate/web/layering.html"Layering Data on the Web. You can make a great deal of information accessible and manageable by allowing users to customize the display to their own needs. Options include letting them specify which organizations they see, which measures they see, and/or how many layers of information they see. Explore ways to HYPERLINK "/talkingquality/translate/web/pathways/index.html"Create Pathways for Users. You can make it easier for users to find information on your site by providing navigation links, links from one section to another, and breadcrumb trails. Explore ways to HYPERLINK "/talkingquality/translate/web/find-data.html"Make It Easy for Consumers to Navigate the Quality Report. To learn more, go to HYPERLINK "/talkingquality/translate/web/index.html"Taking Advantage of Web Functionalities in a Quality Report. Questions and Tasks Press F1 if prompted to hear the remainder of the following questions.  FORMCHECKBOX  Could you present the information in your report in layers? What layering options are feasible given the measures you have selected?  FORMTEXT Type your response here. How will you find out whether this approach would be useful to your audience?  FORMTEXT Type your response here. Document your findings and the implications for your report.  FORMTEXT Type your response here.  FORMCHECKBOX  If you are printing a report, how could you layer information in the document?  FORMTEXT Type your response here.  FORMCHECKBOX  If you are producing a Web report, how will you manage layering on the site?  FORMTEXT Type your response here.  FORMCHECKBOX  Can you give your audience ways to narrow down what they view in your report? What options can you offer?  FORMTEXT Type your response here. Can you allow users to choose the providers or plans they want to compare?  FORMTEXT Type your response here. Can you allow users to choose a category and the individual measures under each category?  FORMTEXT Type your response here. Can you allow users to view detailed measures in a summary or composite score?  FORMTEXT Type your response here.  FORMCHECKBOX  If you are producing a Web report, what strategies can you use to help people navigate through your report (e.g., navigation links on the Web pages, breadcrumb trails)?  FORMTEXT Type your response here.  FORMCHECKBOX  Sketch your plans to conduct audience testing to see how they move through the document and where they get confused. Document your findings from the testing. Note the implications for new or different navigational aids.  FORMTEXT Type your response here.      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De=Which measures and terms will you need to define for readers?DType your response here. DXHow will you explain the importance of measures that consumers may not fully understand?8Which measures do you already know consumers care about?DType your response here. TDevConfirm that the subject of your report can influence each measure. How will you explain that to users of your report?DType your response here. DDenWill you frame the measures as positive or negative? How will you explain any inconsistencies you can t avoid?DType your response here. |DeWhat technical information do you have to include in your report? Where will you put the basic information?Where will you put the details?DType your response here. DeLWho will be responsible for developing this kind of content for your report?DType your response here. D1Sketch your plans for testing with your audience:tHow will you determine whether the information you ve developed around measures is understandable to your audience? DType your response here. DType your response here.How will you test the language?DType your response here.|What exactly do you hope to learn? Be sure to document what you learn from this testing and the implications for the report. DyK yK https://www.ahrq.gov/talkingquality/translate/organize/index.htmlyX;H,]ą'cDdIf so, will you display the composite score only or offer access to the individual measures as well?PIs it feasible to generate a composite score for the measures you are reporting?DType your response here. DeBWhat models could you use to organize and categorize the measures?DType your response here. FDType your response here.VCould you categorize measures by quality domain? If so, what categories could you use?RDType your response here.\Could you categorize measures by disease or condition? 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DyK yK https://www.ahrq.gov/talkingquality/translate/compare/choose/index.htmlyX;H,]ą'cDyK yK https://www.ahrq.gov/talkingquality/translate/compare/categorize.htmlyX;H,]ą'c DyK yK https://www.ahrq.gov/talkingquality/translate/compare/order.htmlyX;H,]ą'cDyK yK https://www.ahrq.gov/talkingquality/translate/compare/explain.htmlyX;H,]ą'c DyK yK https://www.ahrq.gov/talkingquality/translate/compare/index.htmlyX;H,]ą'cD[Can you get the data you would like to use as comparators or will you need additional data??What comparators could you use for the data you plan to report?DType your response here. DITo the subjects of your report? If you re not sure, how can you find out?TWhich of these comparators will be most understandable and helpful to your audience?DType your response here. D_Document your reasons for selecting a particular strategy and any downsides you can anticipate.SWhat strategies will you use to categorize high and low performance in your report?DType your response here. `De|Is there a minimum difference in performance that you would regard as meaningful for consumers? How will you determine this?DType your response here. <DejWhich ordering options would be appropriate given the measures and data you are presenting in your report?DType your response here. DType your response here.-Which would be most useful for your audience?DType your response here.AWhich would be acceptable to the entities included in the report?$DType your response here.ECan you offer alternative options (e.g., alphabetical or rank order)?DType your response here.What will drive your decision?DLWhat information would you want to make available in a technical  appendix? uHow will you explain the comparisons in your report? 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De?What steps can you take to make your graphics self-explanatory?DType your response here. nDeIf you plan to use symbols to represent relative performance, which symbol would you use? Are word icons an option for your report?DType your response here. ,DebIf you are using tables, in what ways could you break a large table into more manageable  chunks? DType your response here. DsDocument your findings, noting how audiences responded and how you will address the issues raised by your audience.KHow will you test the data display options you have chosen for your report?DType your response here. DyK yK https://www.ahrq.gov/talkingquality/translate/web/layering.htmlyX;H,]ą'cDyK yK https://www.ahrq.gov/talkingquality/translate/web/pathways/index.htmlyX;H,]ą'c DyK yK https://www.ahrq.gov/talkingquality/translate/web/find-data.htmlyX;H,]ą'cDyK yK https://www.ahrq.gov/talkingquality/translate/web/index.htmlyX;H,]ą'cpDeCould you present the information in your report in layers? 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