Browse or search for publications about the development and use of CAHPS surveys and other topics related to assessing patients’ experiences with care.
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1-50 of 71 Bibliography Items Found
Giannopoulos E, Moody L, MacKinnon R, et al. Evaluating cancer patient-reported experience measures against health literacy best practices. Support Care Cancer. Sep 2024, 32(10): 631.
Beckett MK, Quigley DD, Lehrman WG, et al. Interventions and Hospital Characteristics Associated With Patient Experience: An Update of the Evidence. Med Care Res Rev. Jun 2024, 81(3): 195-208.
Nembhard IM, Matta S, Shaller D, et al. Learning from patients: The impact of using patients' narratives on patient experience scores. Health Care Manage Rev. Jan 24, 49(1): 2-13.
Beckett MK, Elliott MN, Hambarsoomian K, et al. Do Hospital Characteristics Predict Racial-and-Ethnic Disparities in Patient Experience? National Results From the HCAHPS Survey. Med Care. Jan 1 2024, 62(1): 37-43.
Emmert M, Rohrbacher S, Meier F, et al. The elicitation of patient and physician preferences for calculating consumer-based composite measures on hospital report cards: results of two discrete choice experiments. Eur J Health Econ. 2023 Dec 15, : 1-15.
Anhang Price R, Quigley DD, Hargraves JL, et al. A systematic review of strategies to enhance response rates and representativeness of patient experience surveys. Medical Care. 2022 Dec, 60(12): 910-918.
Fareed N, MacEwan SR, Vink S, et al. Relationships between patient portal activation and patient satisfaction scores among CG-CAHPS and HCAHPS respondents. Am J Manag Care. 2022 Jan, 28(1): 25-31.
Fowler Jr FJ, Brenner PS, Hargraves JL, et al. Comparing Web and Mail Protocols for Administering Hospital Consumer Assessment of Healthcare Providers and Systems Surveys. Med Care. 2021 Oct, 59(10): 907-912.
Quigley DD, Slaughter ME, Gidengil C, et al. Usefulness of Child HCAHPS Survey Data for Improving Inpatient Pediatric Care Experiences. Hosp Pediatr. 2021 Oct, 10: e199-e214.
Navarro S, Ochoa CY, Chan E, et al. Will improvements in patient experience with care impact clinical and quality of care outcomes?: a systematic review. Med Care. 2021 Jun, : Epub ahead of print.
Handley SC, Bell S, Nembhard IM. A systematic review of surveys for measuring patient-centered care in the hospital setting. Med Care. 2021 March, 59(3): 228-237.
Locock L, Montgomery C, Parkin S, et al. How do frontline staff use patient experience data for service improvement? Findings from an ethnographic case study evaluation. J Health Serv Res Policy. 2020 Jul, 25(3): 151-161.
Young C, Chen X. Patients as consumers in the market for medicine: the halo effect of hospitality. Social Forces. 2020 Feb, 99(2): 504-531.
Quigley DD, Palimaru A, Lerner C, et al. A review of best practices for monitoring and improving inpatient pediatric patient experiences. Hosp Pediatr. 2020 Feb, 54(1).
Cefalu MS, Elliott MN, Setodji CM, et al. Hospital quality indicators are not unidimensional: a reanalysis of Lieberthal and Comer. Health Serv Res. 2019 Apr, 54(2): 502-508.
Dong N, Eisenberg JD, Dharmarajan K, et al. Relationship between patient-reported hospital experience and 30-day mortality and readmission rates for acute myocardial infarction, heart failure, and pneumonia. J Gen Intern Med. 2019 Apr, 34(4): 526-528.
Halpern MT, Urato MP, Lines LM, et al. Healthcare experience among older cancer survivors: Analysis of the SEER-CAHPS dataset. J Geriatr Oncol. 2018 May, 9(3): 194-203.
Toomey SL, Elliott MN, Zaslavsky AM, et al. Variation in family experience of pediatric inpatient care as measured by Child HCAHPS. Pediatrics. 2017 Apr, 139(4).
Evensen C, Yost KJ, Keller S, et al. CAHPS Cancer Care Survey: development, testing, and final content of a survey of patient experience with cancer care. Journal of Clinical Oncology. 2017 Mar, 35(8): 227-227.
Rinne ST, Castaneda J, Lindenauer PK, et al. Chronic obstructive pulmonary disease readmissions and other measures of hospital quality. Am J Respir Crit Care Med. 2017 Feb 1, [Epub ahead of print].
Elliott MN, Beckett MK, Lehrman WG, et al. Understanding the role played by Medicare's patient experience points system in hospital reimbursement. Health Aff (Millwood). 2016 Sept 1, 35(9): 1673-1680.
Silvera GA, Clark JR. Patient evaluations of the interpersonal care experience (ICE) in U.S. hospitals: A factor analysis of the HCAHPS survey. Patient Experience Journal. 2016 Spring, 3(1): 101-109.
Saunders CL, Elliott MN, Lyratzopoulos G, et al. Do Differential Response Rates to Patient Surveys Between Organizations Lead to Unfair Performance Comparisons?: Evidence From the English Cancer Patient Experience Survey. Med Care. 2016 Jan, 54(1): 45-54.
Elliott MN, Cohea CW, Lehrman WG, et al. Accelerating improvement and narrowing gaps: Trends in patients' experiences with hospital care reflected in HCAHPS public reporting. Health Serv Res. 2015 Dec, 50(6): 1850-1867.
Zhu J, Weingart SN, Ritter GA, et al. Racial/Ethnic disparities in patient experience with communication in hospitals: real differences or measurement errors?. Med Care. 2015 May, 53(5): 446-54.
Cleary PD, Meterko M, Wright SM, et al. Are comparisons of patient experiences across hospitals fair? A study in Veterans Health Administration hospitals. Med Care. 2014 Jul, 52(7): 619-625.
Lehrman W, Silvera G, Wolf JA. The patient experience movement moment. Patient Experience Journal. 2014, 1(2): 9-11.
Elliott MN, Brown JA, Lehrman WG, et al. A randomized experiment investigating the suitability of speech-enabled IVR and Web modes for publicly reported surveys of patients' experience of hospital care. Med Care Res Rev. 2013 Apr, 70(2): 165-84.
HANYS Quality Institute . Understanding publicly reported hospital quality measures. Healthcare Association of New York. 2013
Weech-Maldonado R, Elliott MN, Pradham R, et al. Can hospital cultural competency reduce disparities in patient experiences with care?. Med Care . 2012 Nov, 50(Suppl): S48-55.
Weech-Maldonado R, Elliott MN, Schiller C, et al. Moving towards culturally competent health systems: organizational and market factors. Soc Sci Med. 2012 Sept, 75(5): 815-22.
Weidmer BA, Brach C, Slaughter ME, et al. Development of items to assess patients' health literacy experiences at hospitals for the Consumer Assessment of Healthcare Providers and Systems (CAHPS) Hospital Survey. Med Care. 2012 Sept, 50(9 Suppl 2): S12-21.
Elliott MN, Lehrman WG, Beckett MK, et al. Gender differences in patients' perceptions of inpatient care. Health Serv Res. 2012 Aug, 47(4): 1482-1501.
Fenton JJ, Jerant AF, Bertakis KD, et al. The cost of satisfaction: a national study of patient satisfaction, health care utilization, expenditures, and mortality. Arch Intern Med. 2012 Mar, 172(5): 405-11.
Spinks TE, Walters R, Feeley TW, et al. Improving cancer care through public reporting of meaningful quality measures. Health Aff (Millwood). 2011 Apr, 30(4): 664-72.
Arora NK, Reeve BB, Hays RD, et al. Assessment of quality of cancer-related follow-up care from the cancer survivor's perspective. J Clin Oncol. 2011 Apr, 29: 1280-9.
Elliott MN, Lehrman WG, Goldstein EH, et al. Hospital survey shows improvements in patient experience. Health Aff. 2010 Nov, 29(11): 2061-7.
Meterko M, Wright S, Lin H, et al. Mortality among patients with acute myocardial infarction: the influences of patient-centered care and evidence-based medicine. Health Serv Res. 2010 Oct, 45(5 Pt 1): 1188-1204.
Isaac T, Zaslavsky AM, Cleary PD, et al. The relationship between patients' perception of care and measures of hospital quality and safety. Health Serv Res. 2010 Aug, 45(4): 1024-40.
Lehrman WG, Elliott MN, Goldstein E, et al. Characteristics of hospitals demonstrating superior performance in patient experience and clinical process measures of care. Med Care Res Rev. 2010 Feb, 67(1): 38-55.
Giordano LA, Elliott MN, Goldstein E, et al. Development, implementation and public reporting of the HCAHPS survey. Med Care Res Rev. 2010 Feb, 67(1): 27-37.
Elliott MN, Lehrman WG, Goldstein EH, et al. Do hospitals rank differently on HCAHPS for different patient subgroups?. Med Care Res Rev. 2010 Feb, 67(1): 56-73.
Goldstein E, Elliott MN, Lehrman WG, et al. Racial/ethnic differences in patients' perceptions of inpatient care using the HCAHPS survey. Med Care Res Rev. 2010 Feb, 67(1): 74-92.
Elliott MN, Kanouse DE, Edwards CA, et al. Components of care vary in importance for overall patient-reported experience by type of hospitalization. Med Care. 2009 Aug, 47: 842-9.
Ng CW, Lim GH, McMaster F, et al. Patient satisfaction in an observation unit: the Consumer Assessment of Health Providers and Systems Hospital Survey. Emerg Med J. 2009 Aug, 26(8): 586-9.
Molina JA, Lim GH, Seow E, et al. Effects of survey mode on results of a patient satisfaction survey at the observation unit of an acute care hospital in Singapore. Ann Acad Med Singapore. 2009 June, 38(6): 487-7.
Elliott MN, Zaslavsky AW, Goldstein E, et al. Effects of survey mode, patient mix, and nonresponse on CAHPS Hospital Survey Scores. Health Serv Res. 2009 Apr, 44(2 Pt 1): 501-518.
Wennberg JE, Bronner K, Skinner JS, et al. Inpatient care intensity and patients' ratings of their hospital experiences. Health Aff (Millwood). 2009 Feb, 28(1): 103-12.
Rothman AA, Park H, Hays RD, et al. Can additional patient experience items improve the reliability of and add new domains to the CAHPS Hospital Survey?. Health Serv Res. 2008 Dec, 43(6): 2201-22.
Rothberg MB, Morsi E, Benjamin EM, et al. Choosing the best hospital: the limitations of public quality reporting. Health Aff (Millwood). 2008 Nov-Dec, 27(6): 1680-7.
