Browse or search for publications about the development and use of CAHPS surveys and other topics related to assessing patients’ experiences with care.
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1-46 of 46 Bibliography Items Found
Anhang Price R, Quigley DD, Hargraves JL, et al. A systematic review of strategies to enhance response rates and representativeness of patient experience surveys. Medical Care. 2022 Dec, 60(12): 910-918.
Brenner PS, Hargraves JL, Cosenza C. Testing a Planned Missing Design to Reduce Respondent Burden in Web and SMS Administrations of the CAHPSÂ Clinician & Group Survey (CG-CAHPS). Journal of Official Statistics. 2021
Deyoreo M, Price RA, Bradley MA, et al. Adding Telephone Follow-up Can Improve Representativeness of Surveys of Seriously Ill People. J Am Geriatrics Soc. 2022 Jun, 70(6): 1870-1873.
DeYoreo M, Price RA, Montemayor CK, et al. Adjusting for Patient Characteristics to Compare Quality of Care Provided by Serious Illness Programs. J Palliative Med. 2022 Jul, 25(7): 1041-1049.
Fowler Jr FJ, Brenner PS, Hargraves JL, et al. Comparing Web and Mail Protocols for Administering Hospital Consumer Assessment of Healthcare Providers and Systems Surveys. Med Care. 2021 Oct, 59(10): 907-912.
Brenner PS, Cosenza C, Fowler FJ, Jr. Which subject lines and messages improve response to e-mail invitations to web surveys?. Sage Journal. 2020 June, 32(4): 365-382.
Setodji CM, Burkhart Q, Hays RD, et al. Differences in Consumer Assessment of Healthcare Providers and Systems (CAHPS) Clinician and Group survey scores by recency of the last visit: Implications for comparability of periodic and continuous sampling. Med Care. 2019 Dec, 57(12): 80-86.
Burkhart Q, Orr N, Brown JA, et al. Associations of Mail Survey Length and Layout With Response Rates. Med Care Res Rev. 2019 Nov
Hargraves JL, Cosenza C, Elliott MN, et al. The effect of different sampling and recall periods in the CAHPS Clinician & Group (CG-CAHPS) survey. Health Serv Res. 2019 Oct, 54(5): 1036-1044.
Mathews M, Parast L, Tolpadi A, et al. Methods for Improving Response Rates in an Emergency Department Setting - A Randomized Feasibility Study. Survey Practice. 2019 Jul, 12(1).
Parast L, Mathews M, Elliott M, et al. Effects of Push-To-Web Mixed Mode Approaches on Survey Response Rates: Evidence from a Randomized Experiment in Emergency Departments. Survey Practice. 2019 Jul, 12(1): 1-26.
Fowler FJ Jr, Cosenza C, Cripps LA, et al. The effect of administration mode on CAHPS survey response rates and results: A comparison of mail and web-based approaches. Health Serv Res. 2019 Jan 18, [Epub ahead of print].
Fifolt M, Blackburn J, Rhodes DJ, et al. Man versus machine: Comparing double data entry and optical mark recognition for processing CAHPS survey data. Qual Manag Health Care. 2017 Jul/Sep, 26(3): 140-151.
Parast L, Elliott MN, Hambarsoomian K, et al. Effects of survey mode on Consumer Assessment of Healthcare Providers and Systems (CAHPS) hospice survey scores. J Am Geriatr Soc. 2018 Mar, 66(3): 546-552.
Labovitz J, Patel N, Santander I. Web-based patient experience surveys to enhance response rates: A Prospective Study. J Am Podiatr Med Assoc. 2017 Nov, 9(3): 516-521.
Cleary PD, Lubalin J, Hays RD, et al. Debating survey approaches: Letter to the Editor. Health Aff (Millwood).. 1998 Jan-Feb, 17(1): 265-268.
Saunders CL, Elliott MN, Lyratzopoulos G, et al. Do Differential Response Rates to Patient Surveys Between Organizations Lead to Unfair Performance Comparisons?: Evidence From the English Cancer Patient Experience Survey. Med Care. 2016 Jan, 54(1): 45-54.
Brown JA, Serrato CA, Hugh M, et al. Effect of a post-paid incentive on response rates to a web-based survey. Surv Pract. 2016 Jan, 9(1).
O'Malley AJ, Zaslavsky AM. Optimal small-area estimation when nonrespondents are subsampled for follow-up. J Surv Stat Methodol. 2016, 4(1): 2-21.
Cavanaugh KL. Patient Experience Assessment is a Requisite for Quality Evaluation: A Discussion of the In-Center Hemodialysis Consumer Assessment of Health Care Providers and Systems (ICH CAHPS) Survey. Semin Dial. 2015 July, 29(2): 135-43.
Dillman DA, Smyth JD, Christian LM. Internet, mail and mixed mode surveys: the tailored design method, 4th Edition. John Wiley & Sons. 2014 Aug
Wood R, Paoli CJ, Hays RD, et al. Evaluation of non-response to the Consumer Assessment of Healthcare Providers and Systems In-Center Hemodialysis Survey (CAHPS-ICH). Clin J Am Soc Nephrol. 2014 June, 9(6): 1099-1108.
Drake KM, Hargraves JL, Lloyd S, et al. The effect of response scale, administration mode, and format on responses to the CAHPS Clinician and Group survey. Health Serv Res. 2014 Jan, 49(4): 1387-99.
Elliott MN, Brown JA, Lehrman WG, et al. A randomized experiment investigating the suitability of speech-enabled IVR and Web modes for publicly reported surveys of patients' experience of hospital care. Med Care Res Rev. 2013 Apr, 70(2): 165-84.
Bergeson SC, Gray J, Ehrmantraut LA, et al. Comparing web-based with mail survey administration of the Consumer Assessment of Healthcare Providers and Systems (CAHPS) Clinician and Group Survey. Prim Health Care. 2013 Apr 15, 3.
Elliott MN, Edwards WS, Klein DJ, et al. Differences by survey language and mode among Chinese respondents to a CAHPS Health Plan Survey. Public Opin Q. 2012 June, 76(2): 238-64.
Klein DJ, Elliott MN, Haviland AM, et al. Understanding nonresponse to the 2007 Medicare CAHPS Survey. Gerontologist . 2011 Dec, 51(6): 843-55.
Anastario MP, Gallagher PM, Rodriguez HP, et al. A randomized trial comparing mail vs in-office distribution of the CAHPS Clinician and Group Survey. Health Serv Res. 2010 Oct, 45(5 Pt 1): 1345-59.
Weech-Maldonado R, Elliott MN, Oluwole A, et al. Survey response style and differential use of CAHPS rating scales by Hispanics. Med Care. 2009 Sept, 46(9): 963-8.
Molina JA, Lim GH, Seow E, et al. Effects of survey mode on results of a patient satisfaction survey at the observation unit of an acute care hospital in Singapore. Ann Acad Med Singapore. 2009 June, 38(6): 487-7.
Elliott MN, Zaslavsky AW, Goldstein E, et al. Effects of survey mode, patient mix, and nonresponse on CAHPS Hospital Survey Scores. Health Serv Res. 2009 Apr, 44(2 Pt 1): 501-518.
Elliott MN, Beckett MK, Chong K, et al. How do proxy responses and proxy-assisted responses differ from what Medicare beneficiaries might have reported after their health care?. Health Serv Res. 2008 June, 43(3): 833-48.
Tarn DM, Heritage J, Paterniti DA, et al. Prescribing new medications: a taxonomy of physician-patient communication. Commun Med. 2008 , 5(2): 195-208.
Rodriguez HP, von Glahn T, Chang H, et al. Patient samples for measuring primary care physician performance: who should be included?. Med Care. 2007 Oct, 45(10): 989-96.
Rodriguez HP, von Glahn T, Rogers WH, et al. Evaluating patients' experiences with individual physicians: a randomized trial of mail, internet and interactive voice response (IVR) telephone administration of surveys. Med Care. 2006 Feb, 44(2): 167-74.
Hepner KA, Brown JA, Hays RD. Comparison of mail and telephone in assessing patient experiences in receiving care from medical group practices. Eval Health Prof. 2005 Dec, 28(4): 377-89.
Fredrickson DD, Jones TL, Molgaard CA, et al. Optimal design features for surveying low-income populations. J Health Care Poor Underserved. 2005 Nov, 16(4): 677-90.
Gallagher PM, Fowler FJ, Stringfellow VL. The nature of nonresponse in a Medicaid survey: causes and consequences. J Off Stat. 2005 Mar, 21(1): 73-87.
Morales LS, Elliott MN, Brown J, et al. The applicability of the Consumer Assessment of Health Plans Survey (CAHPS) to Preferred Provider Organizations in the United States: a discussion of industry concerns. Int J Qual Health Care. 2004 June, 16(3): 219-27.
Nelson EC, Gentry MA, Mook KH, et al. How many patients are needed to provide reliable evaluations of individual clinicians?. Med Care. 2004 Mar, 42(3): 259-66.
´óÏóÊÓƵ . HCAHPS Three-State Pilot Study Analysis Results. Submitted to the Centers for Medicare and Medicaid Services. Dec. 22, 2003
Zaslavsky AM, Zaborski LB, Cleary PD. Factors affecting response rates to the Consumer Assessment of Health Plans Study survey. Med Care. 2002 June, 40(6): 485-99.
Fowler FJ, Gallagher PM, Stringfellow VL, et al. Using telephone interviews to reduce nonresponse bias to mail surveys of health plan members. Med Care. 2002 Mar, 40(3): 190-200.
Guadagnoli E, Epstein AM, Zaslavsky A, et al. Providing consumers with information about the quality of health plans: the Consumer Assessments of Health Plans (CAHPS) demonstration in Washington State. Jt Comm J Qual Improv. 2000 July, 26(7): 410-20.
Fowler FJ, Gallagher PM, Nederend S. Comparing telephone and mail responses to the CAHPS survey instrument. Med Care. 1999 Mar, 37(3 Suppl): MS41-9.
Gallagher PM, Fowler FJ, Stringfellow VL. Respondent selection by mail: obtaining probability samples of health plan enrollees. Med Care. 1999 Mar, 37(3 Suppl): MS50-MS58.
