Achieving Excellence Across All CG-CAHPS Core Measures: Lessons from Top-Performing Medical Practices (Webcast)
October 22, 2014
Summary
This Webcast highlighted success stories from two medical practices whose scores on the CAHPS Clinician & Group (CG-CAHPS) Survey measures exceeded the 90th percentile according to comparative data reported by the CAHPS Database. The top-performing medical practices shared how they provide patients with positive experiences in the areas of access to care and information, communication with providers, and interactions with office staff.
Review , including percentile scores.
Speakers and PowerPoint Slides
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Dale Shaller, MPA Managing Director, CAHPS Database Shaller Consulting Group
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Mon L. Yee, MD Family Medicine Meriter DeForest-Windsor Clinic |
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Julie Susi Manager Breast Care Specialists of Maine |
Recording
- Listen to the Webcast Achieving Excellence Across All CG-CAHPS Core Measures: Lessons from Top-Performing Medical Practices (MP3, 57:27)
- Watch the Webcast Video (57 minutes, 9 seconds)
Transcript
Read the transcript of the Webcast (PDF, 271 KB)
Related Material
- (PDF, 2.7 MB)
- The CAHPS Ambulatory Care Improvement Guide
- . July 2014 (PDF, 465 KB).
- How Two Provider Groups Are Using the CAHPS庐 Clinician & Group Survey for Quality Improvement (PDF [3.45 MB])
- . July 2011.
- 2013 CAHPS庐 Clinician & Group Survey Database Chartbook: What Patients Say About Their Health Care Providers and Medical Practices, 2013 Clinician Group Chartbook (PDF, 2.6 MB).
