Listening to the Voice of the Patient: Using Multiple Feedback Methods to Complement CAHPS Survey Data (Webcast)
May 8, 2024
Contents
Summary
This webcast from AHRQ鈥檚 Consumer Assessment of Healthcare Providers and Systems (CAHPS庐) program discussed how patient experience professionals use multiple feedback methods to fully capture the patient voice. Speakers described how additional feedback methods complement CAHPS data, and how this integration of data sources informed their efforts to identify improvement areas and potential solutions.
Speakers and Presentation Slides
Caren Ginsberg, Ph.D.
Director, CAHPS and Surveys on Patient Safety Culture (SOPS) Programs
Center for Quality Improvement and Patient Safety
大象视频
Rockville, MD
Welcome from AHRQ (PDF, 670 KB)
Director, CAHPS and Surveys on Patient Safety Culture (SOPS) Programs
Center for Quality Improvement and Patient Safety
大象视频
Rockville, MD
Welcome from AHRQ (PDF, 670 KB)
Nicole Cable, M.H.S., CPXP, LBBP
Founder of IGNITE HX
Fort Lauderdale, FL
Case Examples of Patient Feedback Methods for Complementing CAHPS Surveys (PDF, 566 KB)
Founder of IGNITE HX
Fort Lauderdale, FL
Case Examples of Patient Feedback Methods for Complementing CAHPS Surveys (PDF, 566 KB)
Donna Richardson, M.S.
Customer Experience (CX) Outcomes Supervisor
U.S. Department of Veterans Affairs
Popham Beach, ME
Case Examples of Patient Feedback Methods for Complementing CAHPS Surveys (PDF, 566 KB)
Customer Experience (CX) Outcomes Supervisor
U.S. Department of Veterans Affairs
Popham Beach, ME
Case Examples of Patient Feedback Methods for Complementing CAHPS Surveys (PDF, 566 KB)
Dale Shaller, M.P.A. (Moderator)
Principal
Shaller Consulting Group
Stillwater, MN
Welcome Slides (PDF, 456 KB)
Closing Slides (PDF, 315 KB)
Principal
Shaller Consulting Group
Stillwater, MN
Welcome Slides (PDF, 456 KB)
Closing Slides (PDF, 315 KB)
Recording
Listening to the Voice of the Patient: Using Multiple Feedback Methods to Complement CAHPS Data (0:58:47)
