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´óÏóÊÓƵHealth Literacy Universal Precautions Toolkit, 3rd Edition

The ´óÏóÊÓƵHealth Literacy Universal Precautions Toolkit, 3rd edition and companion implementation guide help healthcare organizations reduce the complexity of health care, increase patient understanding of health information, and enhance support for patients of all health literacy levels.

Ten Attributes of Health Literate Health Care Organizations: ´óÏóÊÓƵTools and Resources

Health literate healthcare organizations make it easier for people to navigate, understand, and use information and services to take care of their health. Find ´óÏóÊÓƵresources that can assist healthcare systems address health literacy and each of 10 attributes of health literate healthcare organizations.

´óÏóÊÓƵPharmacy Health Literacy Center

The Pharmacy Health Literacy Center hosts modules for pharmacy faculty and six pharmacy health literacy tools, including instructions to create a My Medicines List, the Pharmacy Health Literacy Assessment Tool & User's Guide,  easy-to-understand, multilingual medicine instructions, and a set of health literacy tools to improve communication for providers of medication therapy management. 

CAHPS Health Literacy Item Sets

The CAHPS Health Literacy Item Sets ask about providers' efforts to communicate clearly with patients. Supplemental health literacy items to assist in efforts to improve organizational are available for the CAHPS Clinician/Group, Hospital, and Health Plan surveys.

Re-Engineered Discharge Toolkit

The Re-Engineered Discharge (RED) Toolkit helps re-design the discharge process using health literacy and patient safety strategies. Research showed that the RED was effective at reducing readmissions and post-hospital emergency department visits. The RED Toolkit includes templates for easy-to-understand discharge instructions and post-discharge telephone calls, and guidance on delivering the RED to diverse populations.

Consensus Organizational Health Literacy Quality Improvement Measures

Quality improvement measures can help healthcare organizations make health information easy to understand and health systems easy to navigate. ´óÏóÊÓƵobtained consensus from experts on the usefulness, meaningfulness, feasibility, and face validity of 22 measures that can help organizations seeking to become more health literate.

AHRQ's Easy-to-Understand Telehealth Consent Form

AHRQ's telehealth consent resources include a sample telehealth consent form (Word, 27 KB) that is easy to understand and how-to guidance for clinicians on obtaining informed consent for telehealth. The consent form includes provisions for healthcare providers that have curtailed in-person visits due to COVID-19.

TalkingQuality: Translate Data Into Information

TalkingQuality offers guidance on producing comparative information on healthcare quality that's understandable and useful to consumers. The section Translate Data Into Information discusses how to turn health care quality data into information that meets the needs of your audience.