´óÏóÊÓƵ

Acknowledgements
Introduction
Overview
About Measure Specifications and Reporting
     Measure Specifications
     Measure Reporting
Key Driver Diagram
Quality Improvement Strategies
     Improving Communication With Providers
     Preparing Families for Discharge
     Engaging With Patients and Families To Improve Pain Management
     Other Inpatient Pediatrics QI Initiatives and Case Studies
     Additional Research Reports and Case Studies Using CAHPS Survey Data
     Information About QI Strategies To Improve Patient Experience
Improvement Data
     Background
Other Resources
     Tools for Preparing for, Fielding, and Analyzing the Child HCAHPS Survey
     Published Articles About Child HCAHPS Survey Development

Acknowledgements

The CAHPS^® Child Hospital Survey (HCAHPS) Toolkit is the product of collaboration among academic and research institutions, state and Federal agencies, and private sector stakeholders. Many individuals guided and contributed to the development of this toolkit. We are grateful for the time, knowledge, and expertise that they so generously shared.

This toolkit was developed by the Center of Excellence for Pediatric Quality Measurement (CEPQM) at Boston Children’s Hospital, funded by the ´óÏóÊÓƵ (AHRQ) and the Centers for Medicare & Medicaid Services (CMS) under the Pediatric Quality Measures Program (PQMP). The PQMP website is available at /pqmp/index.html.

Sara L. Toomey, MD, MPhil, MPH, MSc (PI)
Boston Children’s Hospital
Harvard Medical School

Mark A. Schuster, MD, PhD
Kaiser Permanente Bernard J. Tyson School of Medicine

Marc N. Elliott, PhD
RAND Corporation

Alan M. Zaslavsky, PhD
Department of Health Care Policy, Harvard Medical School

Sara Buscher, BA
Sarah Lee, BA
Tasnim Mollah, BA
Boston Children’s Hospital

We also extend our gratitude to Kamila Mistry, Ph.D., ´óÏóÊÓƵ, U.S. Department of Health and Human Services, for her technical guidance and to the L&M Policy Research team for their support developing the toolkit.

This toolkit was funded under the ´óÏóÊÓƵ (AHRQ), U.S. Department of Health and Human Services Contract Number: HHSA290201400003I; Task Number: 75Q80119F32002. The authors are solely responsible for this document’s contents, findings, and conclusions, which do not necessarily represent the views of AHRQ. Readers should not interpret any statement in this product as an official position of ´óÏóÊÓƵor of the U.S. Department of Health and Human Services. None of the authors has any affiliation or financial involvement that conflicts with the material presented in this product.

Public Availability Notice. This product is made publicly available by ´óÏóÊÓƵand may be used and reprinted without permission in the United States for noncommercial purposes, unless materials are clearly noted as copyrighted in the document. No one may reproduce copyrighted materials without the permission of the copyright holders. Users outside the United States must get permission from ´óÏóÊÓƵto reprint or translate this product. Anyone wanting to reproduce this product for sale must contact ´óÏóÊÓƵfor permission.