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Users of the Clinician & Group Survey include medical practices, health plans, health systems, regional and community-based collaboratives, accreditation and certification organizations, State agencies, and Federal agencies (such as the Centers for Medicare & Medicaid Services, Veterans Health Administration, and the Department of Defense).

These organizations use results of the Clinician & Group Survey to:

• Pinpoint strengths and weaknesses in the delivery of primary and specialty care.
• Develop and evaluate strategies to improve patient experience.
• Determine bonuses and other rewards for delivering high-quality care and/or improving patient experience.
• Inform healthcare consumers about providers.

Identify Strengths and Weaknesses in Care Delivery

Many medical practices, health systems, and health plans monitor performance on the Clinician & Group Survey to determine where primary and specialty care organizations are performing well and where improvements in patient experience are warranted. To support these efforts, ´óÏóÊÓƵprovides guidance on how to analyze and report survey data to healthcare administrators and providers. Recent examples include:

• Section 5: Determining Where to Focus Efforts to Improve Patient Experience of the CAHPS Ambulatory Care Improvement Guide.
• Learning from Patient Narratives Through Innovative Feedback Reporting Methods (Webcast).
• Improving Patient Experience: Data Analysis Methods (Webcast).  

Improve Patient Experience with Primary and Specialty Care

After using survey results to identify aspects of patient experience in need of improvement, healthcare organizations can combine survey data along with other information to determine what is driving quality issues and track the impact of improvement activities. ´óÏóÊÓƵoffers a variety of written materials and recordings to inform and support the process of improving patient experience with primary and specialty care.